Frequently Asked Questions

Everything you need to know about shopping with ONE.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.

How do I return an item?

You can return unworn items with original tags within 30 days of purchase. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.

Are your materials sustainably sourced?

At ONE, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.